About The Packaging
- All orders are packed by hand by myself.
- Larger orders will be shipped in a small box (which fits the size of a large letter) and will have bubble wrap for protection.
- Anything larger will be send in a mail bag/small parcel box size with a mix of packaging for protection.
- If you have accessibility issues please dm me or leave a note in your order so I can pre-peel the film from the acrylic items and make the packaging easier to undo <3
About Shipping
-Orders with pre-order items will be held until pre-order items arrive - check my socials for updates
-After you get a shipping alert please allow up to 1 week (UK), 2 weeks (EU) and 3 weeks (WW) before contacting me about a lost parcel
-I take video proof of me posting every parcel I am not responsible for lost mail once it leaves my hands. Refunds are not available for shipping loss, however you may chose between re-ordering your items and receive free shipping, or a flat discount rate of 20% on your next order
- I am not responsible for local VAT/Customs or delivery charges
Refunds
- I do not offer refunds unless a genuine reason with evidence is shown. eg; missing items from order. I will NOT accept refunds for lost mail, wrong addresses or damage during postage.